RETURN & WARRANTY POLICY

Instrument Warranty

Activator Methods International, Ltd. guarantees the new I, II, EZ Grip II, ARIV, and EZ Grip IV Activator® adjusting instruments against defects in material and workmanship under normal use for two years from the date on the delivery invoice. This warranty policy includes any instrument that malfunctions or breaks under normal use, but does not include instruments that have been misused, dry fired, dropped, submerged in water, or disassembled. The two-year warranty policy does not include the Activator® V instrument. The Activator® V instrument has a one-year warranty against defects in material and workmanship under normal use from the date on the delivery invoice.

All warranties on replacement instruments revert back to the original purchase date, and no new extended warranties are given with these replacement instruments. Activator Methods warranty applies to new instruments purchased from Activator Methods or an authorized Activator Methods International Ltd. distributor.

The limited warranty described herein shall be in lieu of any other warranty, expressed or implied, including but not limited to any implied warranty or merchantability or fitness for a particular purpose. Activator Methods International, Ltd. makes no other warranties, expressed or implied. Warranty is not transferable.

Cleaning Instructions:

Activator I, II, and IV (Stainless Steel Cleaning Instruction)

Do clean instruments with mild soap using a soft, clean cloth or microfiber cloth; then thoroughly dry the instrument with a soft, clean cloth or microfiber cloth.

Note: Avoid getting any form of liquid on the inside of the instrument.

Don’t use disinfecting wipes, i.e., Clorox disinfecting wipes or cleaners that contain alcohol, ammonia, or chlorides, all of which can be harmful to stainless steel. Furthermore, do not use steel wool or scrub pads; they may scratch the surface, leaving it vulnerable to moisture.

Customers receiving shipments from AMI should, upon delivery of the order, conduct an inspection to verify the following conditions:

The product conforms to the original order (EXAMPLE: correct instrument model)
The product is not damaged
Products are operable or functional
The product count is accurate (EXAMPLE: if the customer orders 4 bags of MT5 tips, the customer should verify that there are 4 bags of MT5 tips in the package)

If a customer does not contact AMI within 14 days of the invoice date for any non-conformance, AMI will deem the shipment as “accepted”.

Activator Methods Shipping and Return Policy & Conditions:

Although certain shipping service options guarantee specific delivery time frames, Activator Methods is not responsible for delays in transit caused by weather, mechanical failures, strikes, natural disasters, local carrier miss-scans, or inaccurate shipping information. Customers are responsible for verifying that all shipping information is correct before submitting an order. Orders shipped via FedEx cannot be delivered to P.O. Box addresses and must be shipped via USPS. All shipping service levels for orders purchased through Activator Methods are shipped without a signature required for release. Packages left at the door of residential and/or commercial destinations are up to the discretion of the individual delivery person of each carrier and are therefore entirely outside of Activator Methods’ control. Activator Methods is not responsible for damaged, lost, or stolen orders during transit or left at the destination. If delivery confirmation is needed for the release of an order at the destination address, a ‘Signature Required’ option is available for an additional fee of $8.00. Please select the “Signature Required” shipping option by selecting add to cart from the products page of the website. If ordering by phone, please mention the “Signature Required” option item to your Customer Service representative.

No returns on all software products.

No returns on used or purchased demonstration items.

No returns are accepted on any personal items including but not limited to:

Tips
Pad Grips
Adjusting Shoes
T-shirts
Hats

Returns of instruments will be accepted for in-house credit only within 14 days of the invoice date, minus a 20% restocking fee and minus a credit card fee up to 5%, provided the items are in new condition and in the original packaging. Instruments that are scratched, dented, cracked, broken, dropped, tampered with, or opened will not be accepted and will be returned. No third-party shipping will be accepted. Please allow 3 business working days for review of returned items for acceptability. No cash refunds will be issued. In-House credit can be used towards the registration fee of future seminars or future product purchases.

Please allow 10-14 business days for all warranty instrument replacements.

Shipping and Handling fees are non-refundable.

Duties and Taxes resulting from shipping internationally

All orders placed with Activator Methods International, Ltd. Are shipped from the United States. These orders are subject to any and all duties and taxes deemed appropriate by the local customs authorities of the named recipient’s destination country and are not included in the shipping costs reflected on the order. These duties and taxes are the sole responsibility of the person or persons placing the original order. Activator Methods International, Ltd. makes no claim of responsibility for the payment of any such duties and taxes imposed by any country as a result of the purchaser’s order. These fees are the sole responsibility of the named recipient on the order.

Duties and Taxes resulting from shipping within the US

Activator Methods complies with all applicable tax requirements. Activator Methods collects sales taxes on physical products shipped to Alabama, Arizona, and Minnesota.

The seller has collected the simplified sellers’ use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.

The seller’s program account number is SSU-R009916844.

Important return conditions:

A Return Merchandise Authorization (RMA) number must be obtained from Customer Service prior to returning any merchandise. When phoning or emailing for an authorization number to return merchandise, please contact the Customer Service department and be prepared to give:
Your name and/or business name as it appears on the invoice or packing slip.
Your telephone number and a person to contact.
The reason for the return.
Device serial number
Invoice number

Activator Methods Customer Service:

Phone: (800) 598-0224 or (602) 224-0220

Email: info@activator.com

Activator Methods reserves the right to refuse or to return-collect any merchandise sent back without prior authorization of our Customer Service department. Authorized returns must be shipped pre-paid and insured to:

Activator Methods International, Ltd.
3822 E. University Dr., Suite 5
Phoenix, AZ 85034
ATTN: RMA# (Insert number from Customer Service)

When returning merchandise, please include a copy of your original invoice or packing slip to ensure prompt issuing of any credits.

Activator Institute Policies

Prior to Enrollment: Customers seeking to enroll in any course that offers CE credits must independently verify whether the credits provided by the course are approved in their respective state, country, or region before enrollment. It is the customer’s responsibility to ensure that the course meets the specific requirements set forth by their local licensing board, regulatory authority, or professional association.

Non-Compliance: Failure to verify whether the credits provided by the course are approved in their respective state, country, or region before enrollment. This may result in the denial of CE credit recognition and could impact the customer’s professional development and licensure status.

Non-Transferability of Responsibility: The responsibility for verifying the approval status of CE credits lies solely with the customer. The company or course provider shall not be held liable for any consequences arising from the customer’s failure to verify credit acceptance.

All VT courses are non-refundable.

Time Tracking: CE hours will be granted for the number of hours a customer is in the online course. The course platform includes an automated time-tracking mechanism to record the customer’s engagement in the course accurately. The system will capture the start time and end time of each session, allowing for precise measurement of the total time spent in the course.

Premium Web Page Subscription Terms and Conditions

Pricing: Prices reflect listing on the Activator.com website. Subscription pricing is based on a July 1 to June 30 billing cycle and all subscriptions received after July 1 will be pro-rated. The prices are good for one year.

Cancellation: All cancellations must be received by Activator Methods International in writing at least 30 days prior to the renewal date. Should prices change, a notification will be mailed to credit cardholders 60 days before renewal. New listings on Activator.com will be available within 15 business days from the date of this agreement.

External Links: External website links from your Activator.com page are not permitted.

Web Address & Third Party Advertising: From time to time, new technologies may be added to the Activator website that may require updates to the customer’s web address. Should this occur, Activator Methods will make every effort possible to alert the customer. It is, however, the customer’s responsibility to update any third-party web advertising services of such changes should this occur. Updating third-party online advertising services including, but not limited to any type of pay per-click (PPC) service is strictly the responsibility of the customer.

Rating Status: Acceptance in the Activator Methods Web Marketing Program is contingent on the chiropractor maintaining his or her Proficiency or Advanced Proficiency Ratings. Chiropractors who lose their Proficiency or Advanced Proficiency Rating will no longer be eligible for listing on Activator.com and their listings will be deleted. No refunds will be given. Should the chiropractor regain his or her Proficiency or Advanced Proficiency Rating before the term of this contract is complete, the listing will be re-established and will automatically renew on the anniversary date of this agreement. Time lost will NOT be prorated.

Please direct all questions regarding content to Activator Methods International at 1-800-598-0224.

PRIVACY POLICY

Your privacy is very important to all of us at Activator Methods International, Ltd., an Arizona corporation (“Company”, “we”, “our”, or “us”). We have established this privacy policy (“Privacy Policy”) to explain to you how your personal information is protected, collected, and used when you use the Company website (the “Site”). Personal information is information about you that is personally identifiable, such as your name, email address, and other information, that is not otherwise publicly available (“Personal Information”).

This policy applies to information we collect:

On this Site.
In email, text, and other electronic messages between you and this Site.
Through posts you choose to make in the forums available to users of this Site.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to be bound by the terms and conditions of this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

Information Collection & Use

The Company collects Personal Information from you through the Site that allow us to provide the services that will most likely meet your needs and preferences. We only collect Personal Information about you that we consider necessary for achieving this purpose.

In general, you can browse the Site and “opt-out” from providing us with any Personal Information. Once you agree to provide us with Personal Information, you are no longer anonymous to us. If you choose to use and/or purchase certain Services we may require you to provide contact and identity information, billing information, and other Personal Information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which are optional. You always have the option to not provide information by choosing not to use or purchase a particular service.

We collect several types of information from and about users of our Site, including information:

by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline; and/or
about your internet connection, the equipment you use to access our Site and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.

We may track certain information based upon your behavior on the Site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand our customers. This information may include, but may not be limited to, the URL that you just came from, which URL you go to next, your computer browser information, and your IP address.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect and retain such information in a file specific to you.

The information we collect on or through our Site may include:

Information that you provide by filling in forms on our Site. This includes information provided at the time of purchasing goods or services through this Site, subscribing to our newsletter, posting material in a forum, or requesting further services. We may also ask you for information when you report a problem with our Site.
Records and copies of your correspondence (including email addresses), if you contact us.
Details of transactions you carry out through our Site and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Site.

Under some circumstances we may require some additional financial information. We use your financial information, including credit card information, to verify the accuracy of your name, address and other information, as well as to bill you for your purchase through this Site of our services and products. By purchasing goods or services through this Site, you authorize the Company to use your credit card and billing information to charge you as indicated on the Site during the purchase process. We will maintain that financial information only long enough to complete your purchase.

Sensitive Information

“Sensitive Information” is information that meets the definition of Personal Information and also concerns specific health conditions or treatments a certain identifiable person has, or information which could be used to impersonate someone (such as a social security number, financial account data, government identification information, or other data used for individual authentication).

Activator does not collect Sensitive Information except in limited circumstances where it is necessary for business purposes. You agree not to submit Sensitive Information on this website except as requested by Activator. Activator will only request Sensitive Information as required to complete a transaction or identify you individually for registration, certification, or other mutually beneficial business purposes. Activator will endeavor to protect your Sensitive Information and will never sell it or give it to a third party for their use. Your Sensitive Information will be retained only as required for business and recordkeeping purposes. Sensitive Information will be destroyed when it is no longer reasonably needed in Activator’s judgment.

Use of Your Personal Information

We use your Personal Information, and other information we obtain from your current and past activities on the Site to: present our Site and its contents to you; resolve disputes; troubleshoot problems; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize your experience on our Site; detect and protect us against error, fraud and other criminal activity; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; enforce our Terms of Use; and as otherwise described to you at the time of collection. We may compare and review your Personal Information for errors, omissions, and accuracy.

You agree that we may use your Personal Information, including your email address, to improve our marketing and promotional efforts, to analyze Site usage, and to customize the Site’s content, layout, and services. These uses improve our Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe, and customized experience while using the Site.

Communications from Company

If you opt-in to receive our electronic newsletter, we may occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we provide you a way to unsubscribe from each of these communications. If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each such communication or by contacting us.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if access to our Site is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, please do not submit your Personal Information through our Site.

Information Sharing and Disclosure

As a matter of policy, we do not sell, rent, or share any of your Personal Information, including your email address, to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your Personal Information may be disclosed in the normal scope of business to provide our services and products to customers:

Purpose: We may disclose your Personal Information to fulfill the purpose for which you provide it.
Buyers or Successors: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Site users is among the assets transferred.
Legal Requests: The Company cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you, other users, and Company from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, username history, and fraud complaints without a subpoena. Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your Personal Information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss, or report suspected illegal activity.
Other Disclosures: We may also disclose your Personal Information: (1) to enforce or apply your agreements, including for billing and collection purpose; or (2) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other Personal Information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose Personal Information, including your email address, to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your Personal Information that they collect from Company. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should neither rely upon nor expect, that your Personal Information or private communications will always remain private.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

Cookies and Related Technologies

When you use the Site, we collect certain information by automated electronic means, which may include:

Browser Cookies – A cookie is a small file placed on the hard drive of your computer or mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
Flash Cookies – Certain features of our Site may use locally stored objects called Flash Cookies to collect and store information about your preferences and navigation to, from, and on our Site. Flash Cookies are not managed by the same browser settings as are used for Browser Cookies.
Web Beacons – Our emails and certain pages of our Site may contain small electronic files known as Web Beacons that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web Beacons are sometimes also referred to as clear gifs, pixel tags, and single-pixel gifs.
Session Cookies are temporary cookies used for various reasons, such as managing page views, and are usually erased by your browser when you exit it.
Persistent Cookies are used for a number of reasons, such as storing your preferences and retrieving certain information you have previously provided. Persistent Cookies are stored on your devices after you exit your browser.
Throughout the Company’s Privacy Policy, we use the term “Cookies” to include Browser Cookies, Flash Cookies, Web Beacons, Session Cookies, and Persistent Cookies.

The information from Cookies is also stored in web server logs, which are then transmitted back to the Site by your computers or mobile devices. These servers and Cookies are operated and managed by us and/or our service providers. As you use the Site and Services, your browsers communicate with servers operated by the Company and/or our service providers to coordinate and record the interactivity and fill your requests for services and information.

Cookies are also used to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site; and
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect is statistical. Cookies help us improve our Site and help Us deliver a better Site, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Site according to your individual interests.
Recognize you when you return to our Site.

Manage Your Security Settings

You may manage how your browser handles cookies and related technologies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. You can opt-out of being targeted by certain third-party advertising companies online at http://www.networkadvertising.org/choices/.

You may manage how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

If you wish to opt out of receiving offers directly from Company service providers, you can follow the opt-out instructions in the emails that they send you.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.
Disclosure of Your Information for Third-Party Advertising. As a rule, we do not share, sell, rent, or otherwise disseminate your Personal Information to third parties.
Promotional Offers from the Company. If you do not wish to have your email address/contact information used by us to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to Privacy@Activator.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to us as a result of a product purchase, warranty registration, product service experience, or other transactions.
Targeted Advertising. As a rule, we do not share, sell, rent, or otherwise disseminate your Personal Information to third parties.

Rights to Access and Control Your Personal Information

Any personal data that we collect is based upon your consent as detailed in this Privacy Policy. You have many choices concerning the collection, use, and sharing of your data, including the ability to:

Delete Data: You may request that we delete your Personal Information. Please note that we cannot delete your Personal Information except by also deleting your user account.
Change or Correct Data: You can also ask us to change, update, or fix your data in certain cases, particularly if it’s inaccurate. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Object to, or Limit or Restrict, Use of Data: You may request that we do not use your Personal Information, but keep in mind that this will terminate our ability to provide any Service(s) to you.
Right to Access and/or Take Your Data: You can ask us for a copy of your Personal Information.

You may send us an email at Privacy@Activator.com to request access to, obtain copies of, correct, or delete any Personal Information that you have provided to us.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to Privacy@Activator.com.

Security

We follow generally accepted industry standards to protect Personal Information, including your email address, submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Changes in this Privacy Statement

If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

Children Under the Age of 13

We do not collect any Personal Information from children under the age of 18. If you believe that a child has provided us with Personal Information without the consent of his or her parent or guardian, please contact us at Privacy@Activator.com. If we become aware that a child under age 18 has provided us with Personal Information, we will delete it.